Get help with your account, payments, bonuses and technical questions from the right support channel.
Ask about login, payments, bonuses, verification or technical issues by emailing [email protected] or using live chat. Use chat for urgent help; payment requests are handled in your account. English and other language options are available on the Parimatch website.
Enter a valid email or phone number, create password, choose Korea and KRW, add promo code if needed, confirm age, and accept the required documents.
Open the email or SMS, follow the link, enter the code, and check spam. Request a resend if needed; contact support if no message is received promptly.
Open cashier, choose method, enter amount, check minimum deposit, activate bonus, confirm payment, and verify funds. No deposit is needed to create an account.
Get help with registration, login, password recovery, profile edits, email confirmation, account blocks, and KYC questions.
Report loading, game, freeze, audio/video, app, device or login errors with model, OS, browser, time, text and screenshot.
Ask about missing deposits, withdrawal status, fees, limits, cancelled payments, method checks or documents when needed.
Set limits, use timeouts or self-exclusion; request blocks, stop ads, get transaction history or expert help when needed.
| Information Type | Details |
|---|---|
| Company Name | Parimatch; the operator’s trade name and legal details are presented on the official website. |
| License Authority | Curaçao GCB; licence no. OGL/2024/1329/0629; status: valid. Check the Curaçao GCB public register for the latest record. |
| Registration Jurisdiction | Curaçao; registration and corporate address details are available through the Parimatch website’s official disclosures. |
| Support Hours | Live chat is available on the official website. Email support is available at [email protected]; response times may vary, including during holidays. |
Chat is usually fastest (minutes); email may take 24–48 hours. Payment reviews and complaints may take longer on weekends, holidays or during peaks. Keep ID or transaction records ready. Visit the Parimatch official casino.
Secure Contact
Trained Support
Daily Availability
Fast Chat Response
Live chat is usually fastest during service hours and may reply within minutes. Email can take longer, and complex cases may need extra review.
Include your username or ID, registered email, date and time, game or payment method, transaction number, and an error screenshot. Describe the issue clearly.
Yes. Support can check bonus status, explain terms, help find a promo code, review wagering rules, and clarify why an offer was cancelled.
English is primary, while language options vary by channel and schedule. Translation assistance may be available through the Parimatch website.
🔗 Follow verified profiles for news, updates and channel-specific help. Private messages enter a support queue for review.
📝 Contact [email protected] first, request a case number, then submit a formal complaint with your ID, dates and evidence. Await the written review, appeal to a senior specialist, or contact the regulator.
